FAQs

Typically a dress can take anywhere from 4– 6 weeks from the time an order is confirmed and payment has been received. Whether it's a wedding dress, a bridesmaid one, a prom or flower dress the processing time will be the same.
Please note this timeline is for production only, and does not include transit time.

We require a minimum of 4 weeks to create a custom gown.
The intensive nature of our craft and process requires plenty of time for your customized and perfect fit.
This is the reason why we can't guarantee rush orders will be shipped or delivered on or by any specific date.

Special order gowns are made according to each customer’s measurements and that's why we do NOT accept returns or exchange on any dresses and accessories.
No refunds can be made once dresses are ordered since each gown is tailored with meticulous attention to individual details. See more information by visiting "Return & Refund Policy" on our site.

Since alteration does require enough time and the same geo position, it isn't realistic to make it in our case.
To avoid this situation, we strongly recommend you review the size chart and to offer us accurate measurements.
You can send us accurate measurements by following the size chart and "how to measure" instruction. It's available under every dress/ gown product on our site.

We do not issue refunds for Standard Shipping orders that are late due to carrier issues.
Free shipping (standard shipping) is 5-10 business days. Thi is an approximate delivery window, not a guarantee.
If you need something delivered within an exact time window, please purchase the rush production/shipping options.

We provide tracking information for orders as soon as they ship.
If your order shows delivered and you don't see it, wait a day or two, check your mailbox, home and surroundings and contact the carrier directly. If the tracking shows the address is correct and delivered, but you do not have order, we will not issue a refund. You will need to place another order in this case. For orders with standard shipping, where the tracking info is not updated after 14 business days, we will file a claim with the carrier. We will file a claim in 30 business days for international orders. Upon hearing back from the carrier, we will either issue you a refund or reship the items if they were customized.
You can track your order here : https://bridesmaidsworld.com/pages/order-tracking-form

We charge taxes for orders with a Florida billing address.
International orders may be subject to tariffs. Tariffs are typically assessed up on arrival of the order, which the customer is responsible for paying. Bridesmaid's World will not pay any tariffs or taxes assessed to our customers. Any packages refused by the customer will not refunded.

Once a custom order has been placed we cannot edit or cancel the order. We typically begin production once the order has been placed.
If you want to change the robe color or size of your custom robe and the robe has already been customized, you will be charged for a new robe (and customization where applicable).

Customization is currently restricted to text and numbers only. Titles, like Bride, Bridesmaid and etc consider like customization.
We can do front, back or front-back customization. Customization for the robes, hats, slippers, cover ups cost extra money:
Customization front; Customization back; Customization Back+Front
Cost for customization for swimsuits is already included in price
We can not do logos!

Between 2-5 business days.
If your order is time sensitive please select the rush production option on the product page and choose a priority shipping method at checkout. If you do not select rush production for all products, your order will not be treated as a rush order, so it's crucial you select Rush Production for ALL products that you need rushed. If you need your order ASAP, please contact us via E-mail or you can leave us a note at check out when do you need your order by.

Yes they do. But please note that colors may differ slightly from what you see on your monitor, as monitor screen settings and colors do vary.

We do our best to measure the width of the fonts, but because each robe/swimsuit is designed by hand there will be some variation in text size between robes, even when using the same font. This is especially true when placing 2 separate orders.

Place an other immediately and tell us in the notes. We will do our best to rush ship and rush produce your order. This is only guaranteed if you pay for the expedited services.

We do charge shipping for any new order placed. Unfortunately we are producing orders and shipping orders by the minute so it can become very difficult for us to combine orders and to ship them together. If we are able to combine the orders we will issue a refund for the shipping charge on the second order.

If an order is refused by the customer or returned to our office by the shipping carrier for any reason we will charge you a fee for the returned items and the cost to reship the items.